Road Accident Fund Home Care Services
Professional home care funded by the RAF across South Africa
Nursing Services of South Africa (NSSA) places registered nurses, caregivers, and rehabilitation professionals in accident victims' homes. We handle the clinical care; we support you through the RAF funding process.
Email: bookings@nurses.co.za
Tel: 087 357 0642
WhatsApp Chat: 060 070 2436
Who we are
Your recovery starts at home, not in a waiting room
When someone suffers serious injuries in a road accident, the journey from hospital discharge to independent living is long and, without the right support, isolating. Nursing Services of SA exists to close that gap. We place qualified nursing and care professionals in patients' homes, coordinating every stage of care so that families can focus on what matters: recovery.
We work directly with Road Accident Fund claimants, their legal representatives, case managers, medical aid schemes, and provincial health departments. Our role is to provide consistent, accountable home-based care - and to ensure that RAF entitlements are claimed correctly, so patients receive the full benefit they are owed.
"Too many accident victims leave hospital without adequate home care. The RAF provides for it — yet many families simply don't know how to access it. NSSA bridges that gap."
Every placement begins with a clinical assessment. We evaluate the patient's care needs, the home environment, and the level of nursing required — whether that is daily wound dressings, 24-hour live-in support, or weekly therapy visits. We then match the right professional to the patient, and we keep that relationship consistent for as long as it is needed.
Home care services
What RAF home care covers
The Road Accident Fund covers the cost of reasonable and necessary home care for victims injured in a road accident on a South African public road. Depending on the severity of injury, this typically includes:
Wound & stoma care
Post-surgical and traumatic wound management, pressure sore prevention, and stoma care carried out by registered nurses
Catheter management
Urinary catheter care for patients with spinal cord injuries or post-operative complications requiring long-term support.
Physiotherapy at home
Mobility rehabilitation, muscle re-education, and pain management delivered by physiotherapists in the patient's home.
Occupational therapy
Home environment assessment, adaptive equipment training, and functional rehabilitation to restore daily independence.
Personal & hygiene care
Bathing, grooming, dressing, and continence care provided by qualified caregivers with empathy and consistency.
24-Hour nursing care
Live-in or shift-based nursing for patients with traumatic brain injuries, quadriplegia, or other complex conditions.
Medication management
Nurses administer and monitor prescribed medications, reducing the risk of errors and hospital re-admission.
Paediatric home care
Specialist nursing for children injured in road accidents, with care plans tailored to developmental needs.
The process
How to access RAF-funded home care
The RAF funding process has several steps, but NSSA walks alongside you at every one of them. Here is how it typically works:
Contact Nursing Services of SA Home Care Agency
Reach out by phone, email, or WhatsApp. We gather initial information about the patient, the injuries sustained, and the current care situation. No referral is needed to make contact.
Clinical needs assessment
A senior nurse or clinical case manager assesses the patient's care needs. This assessment forms the basis of the care plan and the documentation submitted to the RAF or medical aid.
RAF documentation & claim support
We compile the clinical reports, care plans, and itemised cost structures that your attorney or case manager needs to submit to the RAF. If a medical aid covers interim costs, we provide the billing documentation the scheme requires.
Staff placement
We match and deploy the right nurse or carer — typically within 24 to 48 hours of confirming a booking. All staff hold valid SANC registration, are fully trained, and undergo reference and background checks before placement.
Ongoing coordination
Our clinical managers monitor care quality, update care plans as needs change, and liaise with the patient's medical team, attorney, and family throughout the placement.
Who we work with
A service built for every stakeholder
RAF home care is not a simple transaction. It involves patients, families, legal teams, health systems, and funders — all with different needs and priorities. Nursing Services of SA Home Care Agency communicates clearly with each of them.
Patients & families
We give you access to professional care at home and guide you through every funding step.
Attorneys & case managers
We provide accurate clinical documentation and reliable service records for RAF submissions.
Medical aid schemes
We supply compliant invoices and progress reports to support interim funding and recovery of costs from the RAF.
Provincial health departments
We partner with public health systems to extend post-discharge care to patients who would otherwise not receive it.
Our position
The case for professional, accountable home care
South Africa's road accident burden is significant. Each year, thousands of survivors face long-term disability, yet many never access the home-based rehabilitation they are legally entitled to through the RAF. The reasons vary: families don't know the entitlement exists; the documentation process feels overwhelming; or unregistered caregivers are placed without clinical oversight, creating liability for everyone involved.
NSSA takes a different position. We believe that:
Every serious accident victim deserves a structured, clinically supervised care plan — regardless of province or socioeconomic status.
RAF entitlements exist for a reason. Helping patients access them is not just good service; it is an ethical obligation.
Accountable documentation protects patients, families, attorneys, and funders alike.
Home care, when delivered properly, reduces hospital re-admissions and accelerates functional recovery.
We work with legal and medical professionals across the country who share this view. If you represent patients, procure services, or set policy in this space, we welcome the conversation.
Frequently asked questions
RAF home care — your questions answered
These are the questions we hear most often from patients, families, attorneys, and medical professionals. If yours isn't here, call us on 087 357 0642 or send a WhatsApp to 060 070 2436.
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Yes. The RAF is legally required to cover the reasonable and necessary home care costs of any person injured in a road accident on a South African public road — provided the negligence of another party (including the driver of a motor vehicle) contributed to the accident. Covered services include nursing, caregiving, physiotherapy, occupational therapy, and related therapeutic support provided at the patient's home.
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You or your attorney submit a claim to the RAF that includes medical records confirming your injuries, a clinical needs assessment prepared by a registered health professional, and invoices from a registered care provider such as NSSA. We prepare all the clinical documentation your legal team requires and liaise directly with your attorney or case manager throughout the process.
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Yes, and this is common practice. Your medical aid funds interim home care, and those costs are later recovered from the RAF settlement. NSSA provides the billing documentation and clinical reports that your medical scheme needs to process the claim and recoup costs from the RAF once the matter concludes.
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An RAF Undertaking is a written commitment by the Road Accident Fund to fund a seriously injured claimant's future medical and rehabilitation costs — including home care — even after the main claim settles. Once an Undertaking is in place, NSSA invoices the RAF directly for ongoing care. This removes the financial burden from the patient or family and ensures care continues without interruption.
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In most cases, NSSA places a nurse or carer instantly (or within 24 to 48 hours for rural areas) of confirming a booking. We maintain a national pool of vetted, SANC-registered staff across all nine provinces. Contact us on 087 357 0642, email bookings@nurses.co.za, or WhatsApp 060 070 2436 to begin.
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Every doctor and healthcare professional placed by NSSA are fully vetted, trained, and registered with the Health Professions Council of South Africa (HPCSA), with professional indemnity insurance.
All NSSA nursing staff hold valid registration with the South African Nursing Council (SANC). Auxiliary nurses and caregivers hold recognised qualifications and complete background checks, reference verification, and clinical orientation before placement.
NSSA carries full clinical governance responsibility for every member of staff it places.
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Yes. We deploy 24-hour live-in and shift-based nursing for patients whose injuries require continuous support — including those with traumatic brain injuries, spinal cord injuries resulting in quadriplegia or paraplegia, severe orthopaedic injuries, and complex wound or respiratory care needs. The care model is determined by the clinical assessment and agreed with the patient's medical team.
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Yes. The RAF does not require patients to use a specific provider. You have the right to choose a registered, qualified provider whose rates are reasonable and whose documentation meets RAF standards. NSSA's rates align with accepted RAF tariffs, and our documentation has been prepared to meet the requirements of RAF claims and legal proceedings.
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NSSA operates in all nine provinces across South Africa, including the Western Cape (Cape Town, George, Stellenbosch), Gauteng (Johannesburg, Pretoria, Ekurhuleni), KwaZulu-Natal (Durban, Pietermaritzburg), Eastern Cape (Gqeberha/Port Elizabeth, East London), and all other major and rural regions. If you are uncertain about coverage in your area, contact us directly.
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NSSA provides the full clinical documentation suite required for RAF submissions: initial needs assessments, monthly progress reports, itemised invoices at accepted tariff rates, and expert clinical summaries where required for legal proceedings. We communicate proactively with legal teams and flag any changes in the patient's condition that affect the claim. Our goal is to make the documentation process as straightforward as possible for the professionals managing the case.
Ready to arrange RAF home care?
Speak to our team today. We respond promptly to all enquiries and can begin the placement process within 24 hours.
Email bookings@nurses.co.za | Call us 087 357 0642 | WhatsApp 060 070 2436
